Feedback surveys for performance measurement and quality improvement: experiences from policing and health care.

27th November 2009

This event, organised and jointly sponsored by SIPR and the Social Dimensions of Health Institute, brought together an invited audience of academics and practitioners to examine the conduct and use of feedback surveys in policing and health context with the aim of identifying good practice.

Chair: Peter Donnelly (Professor of Public Health Medicine, St Andrews University)

• Introduction and context setting
  Nick Fyfe (SIPR) and DCC George Graham (ACPOS)
  Podcast of introduction - 17 Minutes [6.9 Mb]
  
  

Conducting and interpreting feedback surveys

• Lessons from healthcare: good and bad practice in questionnaire and methodology design
  Stephen Bruster (Patient Perspective, Oxford)
  PowerPoint [805 Kb]
  Podcast of talk - 24 Minutes [9.7 Mb]
  
  
• Community surveys and preferences for policing
  Paul Norris (University of Edinburgh)
  PowerPoint [260 Kb]
  Podcast of talk - 31 Minutes [12.7 Mb]
  
  
• Discussion
  
  Summary of discussion PowerPoint [294 Kb]
  
  

Using feedback surveys for performance measurement and quality improvement

• Collecting, analysing and applying user feedback in the Scottish police service
  Emma Fossey (HMICS) & Hayley Kelly (Grampian Police Research Unit)
  PowerPoint [128 Kb]
  Podcast of talk - 20 Minutes [8.2 Mb]
  
  
• Improving relations between local communities and the police: MyPolice - a feedback tool for the public
  Sarah Drummond & Lauren Currie (Directors, MyPolice)
  Presentation (pdf) [19.0 Mb]
  Podcast of talk - 27 Minutes [10.9 Mb]
  
  
• Panel Discussion
  Podcast of discussion - 19 Minutes [7.6 Mb]